Ormeau, Gold Coast QLD
Ormeau, Gold Coast QLD
Privacy Policy
Effective Date: 12 June 2025
Welcome to Open Hand Counselling (ABN 63630051453), accessible at openhandcounselling.com.au. We are committed to protecting your privacy and handling your personal information with care and transparency in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect and hold personal and sensitive information including:
Personal information: Name, email address, phone number, residential address, date of birth.
Sensitive information: Information relating to your mental health, medical history, therapy notes, or any other health-related data shared during sessions.
Website usage data: IP address, browser type, pages visited, and interactions with our website.
We collect information in the following ways:
Directly from you (e.g. when you book a session, fill in a contact form, or email us).
During counselling sessions (in-person, online, or via phone).
Automatically via our website through cookies and analytics tools.
We collect your information to:
Provide counselling and related mental health services.
Communicate with you about your appointments or care.
Maintain accurate records and comply with professional and legal obligations.
Improve our services and website experience.
We will not share your information with third parties unless:
You have given consent;
It is required by law (e.g. court order or where mandatory reporting is required);
There is a risk of harm to you or others;
It is necessary to coordinate care with other health professionals (with your consent).
We do not sell, rent, or trade your information.
We take reasonable steps to protect your information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. This includes:
Secure digital storage and password protection;
Confidentiality agreements with practitioners;
Secure email and communications where applicable.
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us in writing to make a request.
Our website may use cookies and third-party tools (e.g. Google Analytics) to understand user behavior and improve performance. You can manage your cookie preferences via your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.
If you have any questions about this Privacy Policy or would like to make a privacy complaint, please contact:
Open Hand Counselling
Email: [email protected]
Phone: 0428 477 432
Website: https://openhandcounselling.com.au
We aim to respond to all privacy-related inquiries promptly and fairly. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
